Unlocking AI and creating unique Customer Experience Value. By Prasad Ballari
(About: Prasad has more than 2 decades of experience in Customer Experience and Digital Transformation & advises to CDOs, CTO, CIOs on Salesforce & Customer Experience Transformation) Summary : Enhancing AI capabilities can create a massive competitive advantage until your competition catches up with you. The game of “Digital” all started 20 years ago. Now all well-known organizations are “Digital” in some form or shape. ( Some are only existing due to new Digital Business Model) Some are in the upper quadrant of “ Fully Digital ” & many are still between “ Partially Digital” “Barely Digital” . So the question is - how different are you in the market for the value you deliver. When we move the needle from Digital to Metaverse*, many companies will vanish. These companies would never be able to gauge AI and effectively derail acceleration, particularly in Customer Experience. *A metaverse is a persistent online virtual environment that incorporates a broad range of Internet ...