StraightThings

(About: Prasad has more than 2 decades of experience in Customer Experience and Digital Transformation & advises to CDOs, CTO, CIOs on Salesforce & Customer Experience Transformation) Summary : Enhancing AI capabilities can create a massive competitive advantage until your competition catches up with you. The game of “Digital” all started 20 years ago. Now all well-known organizations are “Digital” in some form or shape. ( Some are only existing due to new Digital Business Model) Some are in the upper quadrant of “ Fully Digital ” & many are still between “ Partially Digital” “Barely Digital” . So the question is - how different are you in the market for the value you deliver. When we move the needle from Digital to Metaverse*, many companies will vanish. These companies would never be able to gauge AI and effectively derail acceleration, particularly in Customer Experience. *A metaverse is a persistent online virtual environment that incorporates a broad range of Internet ...

How to Accelerate Business under Covid-19 Situations? Let me ask you first, why you want to accelerate business in Covid-19 situation, when every business is trying to save itself, protect cashflow & you want to accelerate business? Welcome to the Club!! You are one of those leaders in this world, where universe will see next big positive disruptions.  Does this mean, you do not want to protect cashflow? Off-course not. You want & you will. you just operate with different mindset than others. Such situations were always expected.  Does this also mean you do not focus on Saving LIFE during COVID-19. Off-course not. You will do everything possible to uplift life and protect every possible damage and also focus on creating impact through business.  It all boils down to the way you approach the problem, approach life. approach business! As T. Harv Eker says - " How you do anything is how you do everything" This mindset, ...