StraightThings

(About: Prasad has more than 2 decades of experience in Customer Experience and Digital Transformation & advises to CDOs, CTO, CIOs on Salesforce & Customer Experience Transformation) Summary : Enhancing AI capabilities can create a massive competitive advantage until your competition catches up with you. The game of “Digital” all started 20 years ago. Now all well-known organizations are “Digital” in some form or shape. ( Some are only existing due to new Digital Business Model) Some are in the upper quadrant of “ Fully Digital ” & many are still between “ Partially Digital” “Barely Digital” . So the question is - how different are you in the market for the value you deliver. When we move the needle from Digital to Metaverse*, many companies will vanish. These companies would never be able to gauge AI and effectively derail acceleration, particularly in Customer Experience. *A metaverse is a persistent online virtual environment that incorporates a broad range of Internet ...

  “ Culture eats strategy for breakfast!” said Peter Drucker This implies that the culture of your team/company always determines success regardless of how effective your strategy may be. The secrete sauce is about building an innovation culture which drives 10X accelerated success and create differentiated moat around the business/value proposition . If you look at industry history, there had been many attempt s to make innovation as Strategy. But if underlining culture is of risk-averse, play safe, fail less then c ulture will eat up that innovation strategy. Many leaders still rely on strategy rather than culture until competition beats them to dust. Some lessons are hard learned. But biggest question is about “ Why innovation culture” before we deep dive on “ How it can be inculcated ” Lets look at our human race . We are living in most convenient world with lot s of life supporting/ life comforting things which our 2000 years ago ancestors never had ( Cave men &...