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Unlocking AI and creating unique Customer Experience Value. By Prasad Ballari

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(About: Prasad has more than 2 decades of experience in Customer Experience and Digital Transformation & advises to CDOs, CTO, CIOs on Salesforce & Customer Experience Transformation) Summary : Enhancing AI capabilities can create a massive competitive advantage until your competition catches up with you. The game of “Digital” all started 20 years ago. Now all well-known organizations are “Digital” in some form or shape. ( Some are only existing due to new Digital Business Model) Some are in the upper quadrant of “ Fully Digital ” & many are still between “ Partially Digital” “Barely Digital” . So the question is - how different are you in the market for the value you deliver. When we move the needle from Digital to Metaverse*, many companies will vanish. These companies would never be able to gauge AI and effectively derail acceleration, particularly in Customer Experience. *A metaverse is a persistent online virtual environment that incorporates a broad range of Internet ...
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Build Innovation as a Culture

  “ Culture eats strategy for breakfast!” said Peter Drucker This implies that the culture of your team/company always determines success regardless of how effective your strategy may be. The secrete sauce is about building an innovation culture which drives 10X accelerated success and create differentiated moat around the business/value proposition . If you look at industry history, there had been many attempt s to make innovation as Strategy. But if underlining culture is of risk-averse, play safe, fail less then c ulture will eat up that innovation strategy. Many leaders still rely on strategy rather than culture until competition beats them to dust. Some lessons are hard learned. But biggest question is about “ Why innovation culture” before we deep dive on “ How it can be inculcated ” Lets look at our human race . We are living in most convenient world with lot s of life supporting/ life comforting things which our 2000 years ago ancestors never had ( Cave men &...
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How to Accelerate Business under Covid-19 Situations?

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How to Accelerate Business under Covid-19 Situations? Let me ask you first, why you want to accelerate business in Covid-19 situation, when every business is trying to save itself, protect cashflow & you want to accelerate business? Welcome to the Club!! You are one of those leaders in this world, where universe will see next big positive disruptions.  Does this mean, you do not want to protect cashflow? Off-course not. You want & you will. you just operate with different mindset than others. Such situations were always expected.  Does this also mean you do not focus on Saving LIFE during COVID-19. Off-course not. You will do everything possible to uplift life and protect every possible damage and also focus on creating impact through business.  It all boils down to the way you approach the problem, approach life. approach business! As T. Harv Eker says - " How you do anything is how you do everything" This mindset, ...
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My Speech, which got Best Speaker Award ............ Have you ever wondered secrets of highly successful persons? Couple of days ago, I happen to visit one of my close friends, who is very successful in his business. I respect him a lot. A true leader. I happen to see a big picture along with few words on one of his Door Panels, where he had clearly written down his dream and achieving them, with specific achievement dates. Those words on that panel where oozing with passion & depicted focus in his life. This is first time, I saw someone displaying Dreams visible to all. For a moment I wondered why he displayed his Dreams audaciously on the Door Panel. When my curiosity grew, I openly asked my friend about those pictures & words. He looked into my eyes & quickly said “Good Question. if you don’t know what you want, then anything will satisfy you. These written down dreams remind me constantly -to strive consistently -to bring them to reality. These dreams also remind me f...
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Innovation with a cup of coffee

We always tend to scuttle an extra mile to reach our goal or customer satisfaction in business. But forget to look back & understand what we really want to do. It is like driving car till last drop of gas.. Many people face hard act of getting out of comfort zone, but all great products, services & personal, professional achievement happened only in RISKY ZONE . This is undeniable fact, take it iPOD, Google, MS OS etc. Choose your day in a week & sit with a coffee in a quiet place to understand your priorities of life ( business). This retrospective gives you startling feedback & assessment of past. This act can be your road sign to new world. “Constant changes” is like a catalyst to new amazing things to happen. Doing the same thing everyday will be mind boggling act. Add a pinch of innovation to your life to see bright colors.
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I am married & living in Bangalore. Enjoyed my stinct in US, Singapour and Scotland. Voracious reader. Enjoy entrepreneurship mindset. Fancy about numbers & technology. Superbly enjoy cricket every week. ( I just wait for Sunday’s) Animal lover. Enjoy driving my Santro & Spark car. My experience has been on building strong teams across technology & business domains. Optimism is my strongest base.
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